The COVID-19 pandemic has caused a massive disruption among small businesses globally, with around 43% of entrepreneurs closing their businesses temporarily. Over 64% are overoptimistic in believing that the crisis is momentary, and they would be able to reopen soon. However, you shouldn’t turn a blind eye to the true survival rates, which, unfortunately, maybe…
Social distancing measures have stimulated a drastic change in customer behavior across the globe. With heightened public concerns, most customers remain wary of resuming their normal activities. The ‘lockdown response’ to the crisis has upended every aspect of businesses and dramatically altered the overall customer experience. In the wake of the COVID-19 crisis, social distancing…
As the world continues to grapple with the changes caused by the COVID-19 pandemic, the sales numbers are fluctuating, and the future of businesses feels uncertain. Against the widespread consequences of the spread of this global epidemic, the prevailing competitive conditions have taken the form of a ferocious competition in a growing number of business…
Customers and prospects are the most valuable assets of a business. ‘Everyone is getting a new CRM system. Well, then I should get one too’. You’ve taken the right decision, but have you ever wondered why CRM systems have drawn the attention of the entire business sector? You might have heard this word echoing in…
Be it a world-changing start-up idea or opening Small and Medium-sized Enterprises (SME), you will undoubtedly come across the inevitable thought of failure. Starting a new business can be scary. If you’re not worried, you should be! According to statistics, about 20% of companies fail in the first year, and only about 33% cross the…
There is no denying that customer management software has gained increasing popularity owing to the development in technology. Companies around the globe have begun phasing out the conventional method of bookkeeping or spreadsheet management which had gained predominance in previous years. Nowadays, they have been brought down to a medium to store the data but…
The devastating impact of COVID-19 pandemic on small businesses is a daunting reality, so you need to act immediately to save your business from closing. According to a survey published by the National Small Business Association, two-thirds of small business owners are now anticipating a recession in the forthcoming months. About 80% of small enterprises…
In the last few decades, many SMBs have come up. In this fast-paced world, the main challenge of these small-scale businesses is their limited funding and the support they receive. This causes them to either invest too little in revenue-generating or focus on a few major components and lose sight of the big picture. In…
There are 30.2 million SMBs in the US alone. This abundance leads to a pursuit where each vendor sells very similar technology. This paves way for a very competitive environment. But, you have to separate yourself from the rest of the crowd and make a difference. The best way to do that is by developing…
As businesses become more abundant in the market, only one thing can set them apart – their customer service. 86% of customers admit that they would pay more for better customer experience. Many business management software has entered into the picture that helps enhance customer service, CRMs are the most sought after. The CRM market…
