If your Apptivo chat window is not found in Apptivo home dashboard or pricing plan page. Just load www.zopim.com if it is not loaded. Check the error message whether the OpenDNS blocks.

error message

Follow the below steps for enabling chat window in Apptivo.

  1. Log in to OpenDNS dashboard.
  2. Click on “Network” and “Web content filtering”.
  3. click networks

  4. Check whether the “Chat” category is enabled. Because of this you cannot view the chat window.
  5. enable chat category

  6. If you want to view the chat window, just disable “Chat” option or enter domain name in a text box which will never block zopim.com. Once you’ve done with changes, clear browser cache and re-login to Apptivo.
  7. disable chat

    Please check the following link for clearing the DNS cache on Computer servers and browsers: https://support.opendns.com/entries/26336865-Clearing-the-DNS-Cache-on-Computers-Servers-and-Web-Browsers

Latest Blogs

No Image in Post

Apptivo's Integration with Amazon SES for Outgoing Email Server

Amazon Simple Email Service (SES) is an email platform that provides an easy, cost-effective way to send and receive email using your email addresses and domains. Apptivo has migrated its email service to Amazon SES (Simple Email Service) to enhance the performance and reliability of our email services

Read more 
No Image in Post


1.What is customer service software? 2

Read more 
No Image in Post

Maximize your business performance with seamless CRM Integration

1.What is CRM Integration? 2

Read more