“Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

Posted on 3:15 am, July 25, 2023 by Sandra

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Proven Tips 2.Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Impacts of effectively handling customer complaints In…

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What is a ticketing system: A Comprehensive Overview

Posted on 5:30 am, July 24, 2023 by R P Jagdeeswari

What is a ticketing system: A Comprehensive Overview

1. What is a Ticketing System? 2. How does a Ticketing System Work in Apptivo? 3. Why is an IT Ticketing System important? 4. Must-have features of a quality ticketing system 5. Why is the Apptivo help desk the best fit? 6. Conclusion In the whirlwind of today’s business world, organizations often find themselves overwhelmed…

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How do I find the best field service software?

Posted on 2:27 am, April 11, 2023 by R P Jagdeeswari

How do I find the best field service software?

1. What is field service management software and why is it important? 2. Who can use FSM software? 3. Steps to find the best field service management software 4. Challenges of choosing the right Field Service software 5. What sets Apptivo CRM apart from the field service competition? 6. Wrap up Running a successful field…

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What is Work Order Management?

Posted on 1:28 am, April 4, 2023 by R P Jagdeeswari

What is Work Order Management

1. Master the Chaos! 2. What is a Work Order? 3. Types of Work orders 4. What is Work Order Management? 5. Importance of Work Order Management 6. Work Order Management Process 7. Benefits of work order management system 8. How to improve your work order with a well-built system? 9. Conclusion Master the Chaos!…

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How can CRM be helpful in a Help Desk Centre?

Posted on 6:26 pm, March 30, 2023 by R P Jagdeeswari

How can CRM be helpful in a Help Desk Centre?

1. What is a CRM? 2. How can CRM be helpful in a help desk center? 3. Summary Have you ever dealt with a help desk and felt as if you were going around in circles? It’s a common source of annoyance for many customers who seek assistance. But what if there was a way…

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7 ways to improve customer service desk performance

Posted on 8:21 am, March 24, 2023 by R P Jagdeeswari

7 ways to improve customer service desk performance

1. From Good to Great! 2. 7 ways to improve customer service desk performance 3. Conclusion From Good to Great! Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” This statement rings true in today’s highly competitive business landscape, where customer satisfaction can make…

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4 Performance Metrics To Get Positive Feedbacks

Posted on 5:29 am, June 17, 2021 by Creative Team

1. Net Promoter Score 2. Customer Satisfaction Score (CSAT) 3. Customer Effort Score (CES) 4. Average Handle Time(AHT) 5. How Apptivo Helps In Getting Positive Metrics? Customer service is the foremost concern of businesses, and there is no scope for any business without happy customers. According to Microsoft, 96% of consumers consider customer service as…

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Integrated Help Desk – 5 Ways CRM Facilitates Customer Service

Posted on 1:32 am, January 6, 2021 by Creative Team

There are still businesses and organizations that seem to be stuck using classic ways of dealing with a variety of tasks. One of those tasks is communicating and reaching out to the customers. Companies seem to notice a silver lining in having old-fashioned telephonic conversations with their customers and apart from this, the print medium…

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