4 Performance Metrics To Get Positive Feedbacks

Posted on 5:29 am, June 17, 2021 by Creative Team

1. Net Promoter Score 2. Customer Satisfaction Score (CSAT) 3. Customer Effort Score (CES) 4. Average Handle Time(AHT) 5. How Apptivo Helps In Getting Positive Metrics? Customer service is the foremost concern of businesses, and there is no scope for any business without happy customers. According to Microsoft, 96% of consumers consider customer service as…

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