How to improve help desk support via knowledge management

Posted on 2:39 am, January 23, 2023 by R P Jagdeeswari

1. Centralize your knowledge 2. Keep it updated 3. Aspects of Updation 4. Allow customers and agents to give feedback 5. Make it semantically friendly 6. Write right 7. Analyze for insights 8. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting…

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