Why Integrated Phone Support is Vital?

Posted on 3:49 am, November 27, 2018 by Grace Douglus

The customer support sphere has become chaotic. Not only have the consumers increased, but the shopping journey and the methods used to contact support has become more complex. Customer representatives are faced with emails, chats, phone calls, and DM’s on social media platforms from customers needing help. Customer support representatives have to constantly juggle between…

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