1. When I place a call from Apptivo, why does it show the main company number instead of my personal line?

  1. You need to log into the RingCentral website and change the Outbound Caller ID setting to reflect your personal line.

2. I configured RingCentral phone number, but I do not see call icon beside contact phone number. Why?

  1. You need to ensure your authentication with RingCentral settings, on account of it not properly incorporated.