The basic features are the special features in cases. The following section describes each and every feature in detail.

Cases creation

  • Collecting cases through emails
  • Entering data in case creation page
  • Collecting cases through API

Cases conversion

  • Convert cases into projects
  • Convert cases into work orders

Trash feature

  • Deleted Cases
  • Archived cases
  • Restore
  • Delete forever

Custom view of cases

  • My views
  • Views shared by others

Access privileges

  • Collaboration
  • Custom attributes
  • Left panel views
  • Reports

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